Frequently Asked Questions in Charleston
The list of questions related to pet ownership can be long. Part of our mission here at West Ashley Veterinary Clinic to educate our clients on these and other topics. Consider the following list of frequently asked questions about pet care and about our practice. If you have a question that’s not addressed below or elsewhere on our website, please call us at
I’m a New Client. What Should I Know Before I Bring My Pet In?
Please call us to schedule your pet’s appointment. For your convenience, you can complete all required paperwork online or upon arrival at the clinic (completing the paperwork in advance can expedite your visit). For the comfort and convenience of our patients, we have separate entrances for dogs and cats.
Do You Accept CareCredit or ScratchPay?
What Can My Pet and I Expect at Our First Visit to Your Clinic?
Upon your arrival, you can expect to be greeted by our friendly, helpful and caring staff. You can also expect to receive excellent medical care–supported by excellent customer service in a state-of-the-art facility.
How Long Does It Take to Refill a Prescription?
Twenty-four hours (excluding Sunday) maximum. This includes time for doctor approval and the actual refill process.
What Foods Are Toxic to Dogs and Cats?
Grapes, raisins, chocolate, onions, and garlic are just a few of the foods that are known to be toxic to dogs and cats. For more information, visit the ASPCA’s page on People Foods to Avoid Feeding Your Pets.
Which Flowers Are Toxic to Dogs and Cats?
Sago palms, lilies, and oleander are three of the common plants that are known to be toxic to pets. For a full list, visit the ASPCA’s page on Toxic and Non-Toxic Plants.
What Kind of Care Do You Recommend for Senior Pets?
What Are Some Common Problems of Senior Pets?
Why Does My Pet NEED Vaccinations?
Your pet needs vaccinations to be protected from viruses and diseases. This can prevent your pet from suffering illness and having to undergo treatments. We tailor vaccines and schedules to the lifestyle of every pet we treat.
How Do Pets Get Heartworm, and How Can I Prevent It?
Heartworm disease is transferred from pet to pet via blood-sucking mosquitoes, but it can be prevented with regularly-administered heartworm preventive medication. Visit the American Heartworm Society to learn more.
What Do I Do If My Pet Has an Emergency?
We treat pet emergencies during our normal business hours (Monday through Friday, 8:30 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to noon). If possible, you should call to alert the clinic to be prepared to offer emergency services. For after-hours emergencies, we can refer you to one of three local emergency clinics.